Terms of service

The agreement between you and us. Plain wording, no clauses designed to be skipped.

Who you are contracting with

Feeproof is operated by Xu Huang, a self-employed individual, 5/F and 10/F, Champion Tower, Three Garden Road, Central, Hong Kong. In these terms, "we" and "us" mean Xu Huang trading as Feeproof, and "you" means the business using the service.

Reach us at [email protected].

What the service does

We read your third-party logistics (3PL) invoices and check every billed amount against your contract. Every billed amount gets one status (Supported, Calculation mismatch, Conflicts with terms, Needs evidence or Not tested), and the statuses add up to the invoice total. Each finding comes with the contract text it rests on, an item in a dispute letter to your 3PL and the deadline for disputing it. Feeproof also keeps a register of the credits your 3PL has promised, and reports can be exported to Excel.

An AI model reads the invoice layout and the contract, quoting the contract text for every price. You confirm each contract fact before it is used. Every amount in the report is computed by code, with its formula shown. The privacy policy says what is sent where, and the security page says how we handle your files.

What a finding is, and what it is not

A finding is our arithmetic on your invoice against your contract. It is not legal advice, not accounting advice, and not a determination that your 3PL owes you money. Your contract with your 3PL governs that, and we are not a party to it.

We do not contact your 3PL. The dispute letter goes to you, and you decide whether to send it. We cannot promise that any provider will accept a finding or pay a credit.

Your account and your data

You sign in with your work email address; each sign-in uses a one-time code sent to that email. You are responsible for keeping access to that mailbox.

To audit your invoices we need the invoices themselves (the CSV export or the PDF your 3PL sends), your contract, rate card or quote, and optionally your store's order export. We never ask for passwords, API keys or access to your 3PL portal or your store. Keep your contract current: a stale contract produces findings that will not survive a dispute. What we store, for how long, and how to have it deleted is set out in our privacy policy.

Plans, billing, refunds and cancellation

Subscriptions are flat monthly prices by the orders you ship, shown in the pricing section of the home page. Every plan has every check; above 50,000 orders a month is a quote. Your first audit is free. We never take a percentage of what you recover, and there is no setup fee.

Payments are processed by Waffo Pancake, which acts as merchant of record and as the seller for tax purposes. Your receipt and your card statement will show Waffo.

Refunds. Ask within 14 days of a payment and we refund it in full, by emailing [email protected]. After 14 days a payment is not refundable, except where the law of your country says otherwise.

Cancel at any time by emailing [email protected], and we will do it the same working day. Cancellation stops the next renewal; the current period runs to its end. When the subscription ends, the account closes, and 30 days later its data is deleted as our privacy policy describes.

Acceptable use

Upload only invoices and contracts your business is entitled to hold. Do not use the service to attack or overload it, and do not resell the output as your own audit product without a written agreement with us.

No reverse engineering. Do not reverse engineer this website, its code, its API or its report formats: no decompiling, disassembling, deobfuscating or reconstructing how they work, and no studying them to build a competing product. This applies whether it is done by hand or with automated tools, including scrapers, scripts, browser automation, and AI agents or assistants acting for you or anyone else. Reading our public pages, quoting them and linking to them is welcome. This section applies to everyone who visits the site, with or without an account.

We may suspend an account that breaks these rules or that is used to process data obtained unlawfully. Where we can, we will tell you first and give you a chance to fix it.

Availability and liability

We work to keep the service running but do not guarantee uninterrupted availability. Reports you have already downloaded keep working: each one is a self-contained file that opens offline and does not call our servers.

To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before the claim. We are not liable for lost profits, lost credits, or the outcome of a dispute with your 3PL.

Changes and governing law

If we change these terms materially we will email account holders before the change takes effect. Continuing to use the service after that date means you accept the new version.

These terms are governed by the laws of Hong Kong. Nothing here removes rights you have as a consumer under the law of your own country where those rights apply.