How we handle your files

These are the commitments we make about your files. Each one is something you can hold us to.

We ask for files, never for access

To audit your invoices we need the invoices themselves (the CSV export or the PDF your 3PL sends), your contract, rate card or quote, and optionally your store's order export. We never ask for passwords, API keys or access to your 3PL portal or your store.

We use your files only to run your audit

Your files are used to produce your report and your dispute letter, and for nothing else. We do not use them in marketing, we do not publish them, and we do not share them or your report with your 3PL or anyone else. You decide whether to send the letter.

How your files are read

Scanned PDFs are first turned into text by OCR software that runs on our own server. An AI model then reads the documents: it finds the columns in an invoice file and the prices in a contract, and it must quote the contract text for every price. The text of your documents is sent to that model for this purpose only. The model does not decide what you are owed. You confirm every contract fact before it is used, and every amount in the report is computed by code, with the formula shown.

The free tools keep no invoices

Files you upload to the quick check or the quote-to-rate-card tool are processed to show you the result and are not stored. When the quick check reads a CSV layout it has not seen before, it keeps a description of that layout: the column names, the names of the charge types in the file, and the patterns used to read its descriptions. That lets the next file in the same layout be read without the AI model. It keeps no amounts, dates, orders or other rows of your invoice.

Deleting your files

Email us at any time and we will delete your files and your reports, and confirm when it is done.

Payments

Payments are handled by our payment provider. We never see or store your card details.